Privacy Policy

Effective Date: 10 August 2026

Last Updated: 10 August 2026

1. Introduction

Take My Hand Centre (ABN 22 924 421 070) ("we", "our", "us") is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, store, and disclose your personal information.

This Privacy Policy explains our practices when you visit our website, contact us, or engage our services.

2. Information We Collect

We may collect:

Personal Information

  • Name

  • Email address

  • Phone number

  • Address

  • Emergency contact details

Child Information

Where relevant to our services, we may collect:

  • Child's name

  • Age

  • Developmental information

  • Autism diagnosis information

  • Support needs

  • Therapy or education information provided by parents or guardians

Website Information

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Website usage data

3. How We Collect Information

We may collect information when you:

  • Complete a website form

  • Contact us by email or phone

  • Engage our services

  • Subscribe to newsletters

  • Participate in consultations

  • Interact with our website or social media pages

4. How We Use Information

We may use information to:

  • Provide autism coaching and education services

  • Respond to enquiries

  • Schedule appointments

  • Maintain client records

  • Improve our services

  • Meet legal and professional obligations

  • Send service updates and newsletters (where consent has been provided)

5. Disclosure of Information

We do not sell personal information.

Information may be shared:

  • With your consent

  • Where required by law

  • With professional advisers (such as accountants or lawyers)

  • With secure software providers used to operate our business

6. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

Information is stored securely using password-protected systems and secure cloud-based services.

7. Children's Privacy

As our services support families of children, we may collect information about children with the consent of a parent or legal guardian.

We do not knowingly collect personal information directly from children without parental consent.

8. Cookies and Analytics

Our website may use cookies and services such as Google Analytics to understand website usage and improve visitor experience.

You can disable cookies through your browser settings.

9. Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate.

10. Complaints

If you have concerns regarding privacy or how your information has been handled, please contact us.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

Take My Hand Centre

ABN: 22 924 421 070

📧 Email: info@takemyhandcentre.com.au

🌐 Website: www.takemyhandcentre.com.au

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.